AI Prompt Engineer

ING • Amsterdam, NH, NL

Actively Hiring

Full-time Posted 6 months ago

Role overview

check_circle Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation (to humans or systems).
check_circle Develop state-of-the-art prompts that drive use cases to value.
check_circle Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain — including support for media like images and videos.
check_circle Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing — with a focus on accessibility, localisation, and user feedback.
check_circle Champion accessibility in everything you build — including keyboard-first navigation, screen reader support, and speech-to-tet/tet-to-speech capabilities.
check_circle Integrate agents with 3rd party applications such as ServiceNow enabling seamless, pre-filled ticket creation and status updates.
check_circle Collaborate on measurement strategies that go beyond star ratings — helping us capture meaningful feedback and improve continuously.
check_circle Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth across ING.
check_circle Contribute to validating other employee facing AI capabilities such as Gemini Enterprise

Eperience with Azure Bot Framework, Dataverse
Eperience leveraging Model Contet Protocol (MCP)
Knowledge of CI/CD pipelines for Power Platform
Background in U writing or conversational design
JavaScript/TypeScript.
You’re a builder — you like to ship things that work and make people’s lives easier.
You’re collaborative — you work well with business stakeholders, such domain eperts and product owners.
You’re pragmatic — you know when to go fast and when to slow down.
You’re a self-starter – you take the initiative and get things done.
You care about the details — especially when it comes to accessibility and user eperience.
A salary tailored to your qualities and eperience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues

check_circle Prompt Design Epertise: Eperienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio.
check_circle Proven eperience with Microsoft Copilot Studio and Power Platform, including: Power Automate (for backend flows and integrations) & Power Apps (for internal tooling and UI etensions)
check_circle Strong knowledge of M365, EntraID and Azure AD and related security principles and controls.
check_circle Proficiency in:
check_circle Microsoft Graph, YAML, Python, HTML/CSS and/or JSON (for adaptive cards and data handling)
check_circle Familiarity with APIs and integration patterns
check_circle Understanding of accessibility standards (WCAG) and localisation best practices.
check_circle Eperience with other AI Models such as Google Gemini Enterprise
check_circle Strong analytical skills