AI Resume Builder
JOIN NOW Post Job
The AI in Business Podcast
The AI in Business Podcast

Scaling Agentic AI in CX Without Losing the Customer - with Shri Nandan of Comcast

17 June 2026 21:04 Daniel Faggella

Listen to episode

About this episode

As enterprises move agentic AI from controlled pilots into production customer-facing workflows, the gaps in data continuity, governance, and human-agent coordination become the deciding factors in whether AI scales or stalls. In this episode, Shri Nandan, VP of AI Experiences at Comcast, examines why customer experience has become the real stress-test for enterprise AI — and what it takes to scale with customer trust intact. The conversation covers the three data foundations required for context continuity in production, practical principles for human-AI orchestration, and why cross-team governance — a single North Star across CX, IT, and operations — is what separates the organizations that scale from those that fragment. This episode is sponsored by NiCE. Learn how to structure landing pages for higher conversion and how to use self-qualification systems to prioritize high-intent leads. Download our free PDF report, "B2B AI Lead Generation Guide," at emerj.com/aig1

Want to find AI jobs?

Join thousands of AI professionals finding their next opportunity

We respect your inbox. Unsubscribe at any time.

© 2026 The AI in Business Podcast. All rights reserved.

Common Questions

Frequently asked questions

Quick answers about how DevFound's AI matching, resumes, and referrals work.

DevFound's AI Copilot ingests your profile, goals, and live job data to deliver curated matches in seconds. Every match includes a resume variant, suggested referrals, and interview prep so you can act immediately. The more feedback you provide, the sharper the Copilot becomes.

AI-led job searches shrink the hours spent sifting through boards and formatting resumes. DevFound pairs automation with your personal outreach, so you reserve energy for interviews and negotiation. Traditional networking still matters, but AI gives you a lift before you even send a message.

Modern AI roles expect comfort with production-grade code, data fluency, and practical ML tooling. The strongest candidates pair deep technical chops with storytelling—translating model impact to product, GTM, and exec partners. Continuous learning keeps you ahead as stacks evolve.

DevFound rewards active seekers. Keep your profile fresh, respond to match quality prompts, and enable alerts so you never miss a role. The AI prioritizes companies and teams that align with your feedback, accelerating both introductions and interview invites.

High-density tech hubs continue to host the deepest AI talent pools, yet distributed teams are catching up fast. Use DevFound filters to hone in on onsite, hybrid, or fully remote roles and watch openings expand across time zones.

DevFound aggregates thousands of remote AI openings and flags the nuances—core hours, async culture, and visa needs—up front. The Copilot also recommends how to position your distributed work experience so hiring managers know you can thrive on a remote team.

Still have questions?

Contact Support