AI Engineer (Contract)
Actively Hiring
Full-time Posted about 1 month ago
Role overview
This is a hands-on delivery role responsible for building the automations and AI integrations that embed AI into how we operate.
Responsibilities
- check_circle Automate high-volume, manual administrative workflows
- check_circle Build AI-enabled workflows in Salesforce, Zendesk, HubSpot, Zuora and Thrive LMS
- check_circle Turn the Mission Control data platform into an engine for event-triggered automation
- check_circle Reduce operational overhead and improve reporting speed and accuracy
- check_circle Build and maintain automation pipelines using n8n, Zapier/Make and direct LLM API integrations (OpenAI/Anthropic)
- check_circle Develop API and webhook integrations across Salesforce, Zendesk, HubSpot, Zuora and Thrive LMS
- check_circle Implement workflows such as ticket summarisation, tagging, routing and AI triage
- check_circle Design and implement RAG pipelines and vector database integrations over internal knowledge
- check_circle Develop, test and version prompts; evaluate and improve output quality
- check_circle Build event-triggered automations and AI-enabled reporting on Mission Control
- check_circle Apply sound engineering standards: error handling, logging and monitoring of automations in production
- check_circle Ensure GDPR-compliant, secure handling of customer and company data
- check_circle Document solutions clearly and hand over to internal teams for ongoing operation
- check_circle Priority automation workflows live, stable and monitored in production
- check_circle Measurable reduction in manual effort in targeted workflows
- check_circle Reliable integrations across the core systems stack
- check_circle Clear documentation enabling internal teams to operate and extend what you build
Basic qualifications
- Proven delivery of LLM-based automation in production environments
- Strong experience with automation platforms (n8n, Make or Zapier)
- Proficiency in Python and SQL
- Strong API and webhook integration capability
- Experience working with OpenAI/Anthropic APIs and prompt engineering
- Experience building RAG pipelines and working with vector databases
- Experience automating CRM (Salesforce) and support (Zendesk) environments preferred
Preferred qualifications
- Experience operating in B2B SaaS or similar fast-moving environments
- Track record of delivering as a contractor: scoping, building and handing over cleanly
- Comfortable working with non-technical stakeholders to refine requirements
About the company
Alto Software Group (ASG) is a leading B2B SaaS platform serving the UK property industry. We power thousands of estate agency branches and support a significant proportion of UK housing transactions each year.
We are building a data-driven, operationally efficient platform business. AI will be a structural lever in improving internal productivity, reducing operational cost, and enhancing customer experience.
Tags & Focus Areas
Remote Ai Ai Engineer