**Location: Abu Dhabi, UAE | Fulltime, onsite
Job Summary**
We are seeking an innovative and analytical AI Knowledge Base & Prompt Engineer to design, optimize, and manage AI-driven conversational systems. This role focuses on building structured AI knowledge bases, engineering high-quality prompts, and translating business processes into intelligent conversational logic to enhance customer experience and operational efficiency.
The ideal candidate will work closely with business, IT, and digital teams to ensure AI solutions deliver measurable business impact, high-quality user experiences, and scalable automation.
**Key Responsibilities:
AI Knowledge Base & Prompt Engineering**
- Design, build, and maintain structured AI knowledge bases (FAQs, scripts, workflows, decision trees).
- Engineer, test, and continuously optimize prompts for chatbots, voice bots, and internal AI assistants.
- Translate customer service, sales, and operational processes into AI-ready conversational logic.
- Document prompt logic, AI behavior rules, and governance standards.
AI Solutions & Automation
- Implement and manage AI-driven tools such as chatbots, voice bots, workflow automation, and analytics platforms.
- Collaborate with IT teams, vendors, and business stakeholders on enterprise AI implementations.
- Audit, test, and continuously improve AI conversations and system performance.
Performance Monitoring & Optimization
- Monitor AI performance, customer experience metrics, lead quality, and ROI.
- Ensure AI outputs meet quality standards, compliance requirements, and customer experience KPIs.
- Identify improvement opportunities and recommend data-driven enhancements.
Stakeholder & Process Collaboration
- Work closely with customer service, sales, operations, and IT teams to align AI solutions with business goals.
- Support digital transformation initiatives and customer journey optimization.
**Required Skills & Experience:
Technical & AI Skills**
- Proven experience in prompt engineering and AI knowledge base management.
- Minimum 2+ years of experience in AI solutions, automation platforms, or digital transformation projects.
- Hands-on experience with AI-driven tools (chatbots, voice bots, workflow automation, analytics).
- Strong experience with CRM platforms (configuration, integration, data management, reporting).
- Understanding of data governance, security, and compliance in AI and CRM environments.
Business & Operational Skills
- Background in customer service, customer experience, or quality assurance.
- Experience in customer-facing operations (contact center, sales, support).
- Strong understanding of customer journeys, KPIs, and performance metrics.
- Ability to analyze lead quality and business ROI.
Soft Skills
- Strong documentation, communication, and stakeholder management skills.
- Analytical mindset with problem-solving capabilities.
- Ability to work cross-functionally with technical and business teams.
Language Skills:
- Fluency in English and Arabic (spoken and written).
Education:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, Engineering, or a related field.
What We Offer:
- Market competitive salary with visa and medical insurance
- Opportunity to work with one of the UAE’s leading real estate companies
- Fast-paced, growth-oriented work environment
- High level of autonomy and impact within the role
Interested candidates are encouraged to apply or share their CV [email protected]
Job Type: Full-time
Application Question(s):
- Are you available to work fulltime onsite in Abu Dhabi?
- How many years of experience of AI-driven tools (chatbots, voice bots, workflow automation, analytics)
- How many years of experience of hands-on experience with CRM platforms (configuration, integration, data management, reporting)
- How many years of experience of AI solutions, automation platforms, or digital transformation projects?
Language:
- Arabic (Required)
Work Location: In person