Role overview
- Design and implement Copilot Studio agents using best practices for modularity, intent routing, fallback handling, and escalation (to humans or systems).
- Develop state-of-the-art prompts that drive use cases to value.
- Apply knowledge management principles to ensure content is accessible, relevant, and easy to maintain — including support for media like images and videos.
- Build and maintain adaptive card flows for troubleshooting, knowledge lookups, and ticketing — with a focus on accessibility, localisation, and user feedback.
- Champion accessibility in everything you build — including keyboard-first navigation, screen reader support, and speech-to-tet/tet-to-speech capabilities.
- Integrate agents with 3rd party applications such as ServiceNow enabling seamless, pre-filled ticket creation and status updates.
- Collaborate on measurement strategies that go beyond star ratings — helping us capture meaningful feedback and improve continuously.
- Contribute to a scalable agent architecture that supports phased rollouts, learning loops, and future growth across ING.
- Contribute to validating other employee facing AI capabilities such as Gemini Enterprise
Responsibilities
- REQ-10108952
- 11/02/2026
- IT Engineering
- Amsterdam, Nederland
- €5.485,70 - €8.828,03
- ING Bank
Preferred qualifications
- Eperience with Azure Bot Framework, Dataverse
- Eperience leveraging Model Contet Protocol (MCP)
- Knowledge of CI/CD pipelines for Power Platform
- Background in U writing or conversational design
- JavaScript/TypeScript.
- You’re a builder — you like to ship things that work and make people’s lives easier.
- You’re collaborative — you work well with business stakeholders, such domain eperts and product owners.
- You’re pragmatic — you know when to go fast and when to slow down.
- You’re a self-starter – you take the initiative and get things done.
- You care about the details — especially when it comes to accessibility and user eperience.
- A salary tailored to your qualities and eperience
- 24-27 vacation days depending on contract
- Pension scheme
- 13th month salary
- Individual Savings Contribution (BIS), 3.5% of your gross annual salary
- 8% Holiday payment
- Hybrid working to blend home working for focus and office working for collaboration and co-creation
- Personal growth and challenging work with endless possibilities
- An informal working environment with innovative colleagues
About the company
- Prompt Design Epertise: Eperienced in crafting, refining, and evaluating prompts for GenAI agents, chatbots, or Copilot Studio.
- Proven eperience with Microsoft Copilot Studio and Power Platform, including: Power Automate (for backend flows and integrations) & Power Apps (for internal tooling and UI etensions)
- Strong knowledge of M365, EntraID and Azure AD and related security principles and controls.
- Proficiency in:
- Microsoft Graph, YAML, Python, HTML/CSS and/or JSON (for adaptive cards and data handling)
- Familiarity with APIs and integration patterns
- Understanding of accessibility standards (WCAG) and localisation best practices.
- Eperience with other AI Models such as Google Gemini Enterprise
- Strong analytical skills
Tags & focus areas
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