Program Management - Senior Manager - Lending Collections

Role overview

Responsibilities

• check_circle Develop strategies for all collections related activities and ensure that the processes are followed as planned
• check_circle Analyzing the data and Implementing different collection strategies with Data Science
• check_circle Regular improvement in processes & collection strategies. A/B testing, data analysis and iterations.
• check_circle Develop and implement advanced analytics approaches including statistical modelling
• check_circle Analyze big data (structured and unstructured) and understand trends to provide actionable insights that impact business bottom line.
• check_circle Break down the Loss forecasts into collections roll rates and recovery rates
• check_circle Track Account-to-Collection Ratios (ACR) by bucket to optimize collections performance
• check_circle Segmentation analysis has to be conducted using analytical tools and strategies for each segment have to be deployed across buckets.
• check_circle Devise Champion Challenger programs showing Cost Vs Benefit analysis driving higher resolution rates across products and buckets
• check_circle Analyzing data: Performing quantitative and qualitative analysis on accounts.
• check_circle Developing strategies: Developing collection strategies based on insights from stakeholders.
• check_circle Implementing strategies: Working with the collection strategy support unit to implement and control the execution of strategies.
• check_circle Improving processes: Automating processes, data, and models to improve productivity.
• check_circle Forecasting losses: Increasing the accuracy of loss-forecasting strategies.
• check_circle Segmenting customers: Developing more effective contact strategies by segmenting customers, including behavioral segmentation.
• check_circle Meeting regulatory requirements: Applying individualized collection strategies to meet regulatory requirements.
• check_circle DRR tracking of FTE, TC, Field and Agency
• check_circle Automation and Enhancement of MIS reports

Basic qualifications

• MS Excel + Powerpoint/ Tableau preferred.
• SQL/R/Python additional

Benefits

• check_circle A collaborative output driven program that brings cohesiveness across businesses through technology
• check_circle Improve the average revenue per use by increasing the cross-sell opportunities
• check_circle A solid 360 feedback from your peer teams on your support of their goals
• check_circle Respect, that is earned, not demanded from your peers and manager

About the company