Role overview
We're hiring a Prompt Engineering & Support Specialist: part context engineer, part AI advisor, part customer advocate. You'll work directly with customers to help them get the most out of BastionGPT, translating their needs into effective prompts and workflows. Behind the scenes, you'll test cutting-edge AI models, flag what's working (and what isn't), and feed insights back to our product and development teams so we keep getting better.
If you've spent serious time exploring the capabilities and limitations of tools like OpenAI's GPT series, Google Gemini, and Anthropic Claude, and you can explain what you've learned to someone who hasn't, this role was built for you.
Responsibilities
- Enable Customers: Meet with users via email and online sessions to teach best practices for prompt creation, optimization, and context engineering.
- Troubleshoot & QA: Diagnose prompt-related issues including AI hallucinations, output bias, and context failures, then recommend corrections or escalate to the product team.
- Test & Evaluate Models: Hands-on testing of new AI models (e.g., OpenAI GPT-5.2, Google Gemini 3.1 Pro, Anthropic Claude Opus 4.6) to determine which models best serve specific tasks and use cases.
- Close the Feedback Loop: Serve as the voice of the customer, gathering, synthesizing, and delivering end-user insights to our product and development teams to drive continuous improvement.
- 2+ years of experience in a technical, healthcare, or educational role.
- Extensive hands-on experience with Generative AI tools, whether built up professionally, personally, or both. You should be fluent in prompting, context design, and understanding model behavior.
- Strong knowledge of the AI landscape, including the strengths, weaknesses, and trade-offs of major Generative AI models and technologies.
- Clear, confident communication skills. You can break down complex AI concepts for non-technical audiences over email or video calls.
Preferred qualifications
- Relevant certifications in AI, prompt engineering, or related fields.
- No specific degree is required. We care about what you can do, not where you studied.
- Must currently reside in the United States.
- Must be able to pass a standard background check and drug screening.
Benefits
- Fully remote work with minimal travel.
- Flexible scheduling (part-time and full-time options available).
- Flexible benefits packages.
- The opportunity to work at the forefront of applied AI with a highly respected product already serving thousands of organizations.
About the company
Bastion Intelligence is the company behind BastionGPT, a Generative AI platform trusted by over 9,000 organizations. We help teams work smarter, faster, and more securely with AI, and we're looking for someone who lives and breathes prompt engineering to help our customers do the same.