Your mission
We are looking for a driven and experienced (Senior) AI Engineer (f/m/d) to join our team in Munich. In this role, you will design and build production-grade AI systems that power deeploi’s intelligent IT workflows. You will take ownership of developing and deploying LLM-based automation solutions that reduce manual work, accelerate support processes, and enhance the experience of both our customers and internal teams.
Here are the detailed tasks:
- Design and implement LLM-based ticket classification and intent extraction pipelines for Zendesk and Intercom contexts.
- Build and maintain real-time recommendation and routing pipelines for support workflows.
- Lead prompt engineering and model fine-tuning to ensure production-quality performance.
- Develop MLOps infrastructure, including model serving, CI/CD, and monitoring for deployed systems.
- Validate impact through clear KPIs such as reduced resolution times, improved first-touch resolution, and automation efficiency.
- Integrate AI solutions with existing TypeScript/Python services and collaborate closely with support and product teams.
- Document and share best practices to scale AI capabilities across the organization and mentor engineers in applying LLM-driven solutions.
Your profile
- 6+ years of experience in Software or Machine Learning Engineering.
- Proven experience building and deploying LLM or GenAI systems in production environments.
- Strong background in AI/ML engineering, solving real-world business problems at scale.
- Hands-on experience with MLOps: model deployment, CI/CD, monitoring, and observability.
- Proficiency in Python and/or TypeScript/JavaScript.
- Strong understanding of prompt engineering and fine-tuning techniques for LLMs.
- Excellent communication skills in English (C1); German is a plus.
Nice to have:
- Experience building ML/AI pipelines for ticket classification, intent extraction, or real-time recommendation systems.
- Practical experience with production-grade AI systems beyond research or prototype work.
- Familiarity with support platforms such as Zendesk or Intercom, and mapping AI-driven workflows to agent tasks.
Why us?
- Be part of a small, ambitious, and fast-growing team in Munich and Berlin, backed by top European VCs like Atomico and Cherry Ventures.
- Join us in shaping the future of IT and help build the most intelligent IT Management Platform in the market.
- High impact and ownership from day one — your work will directly shape deeploi’s AI strategy.
- Attractive compensation package, including a generous share package (VSOP).
- High responsibility and ownership from day one.
- Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits.
- Well-equipped offices in Munich and Berlin.
**About us
Make millions of people work better every day.**
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.