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Workato
AI

Staff AI Engineer

Workato · Palo Alto, CA, US · $400k

Actively hiring Posted 5 months ago

Responsibilities

  • Lead the development of advanced query understanding systems that parse natural language, resolve ambiguity, and infer user intent
  • Design and deploy learning-to-rank models that optimize relevance using behavioral signals, embeddings, and structured feedback
  • Build and scale robust Entity Recognition pipelines that enhance document understanding, enable contextual disambiguation, and support entity-aware retrieval
  • Architect next-gen search infrastructure capable of supporting highly dynamic document corpora and real-time indexing
  • Create and maintain graph-based knowledge systems that enhance LLM capabilities through structured relationship data
  • Drive improvements in query rewriting, intent classification, and semantic search, using both statistical and neural methods
  • Own the design of evaluation frameworks for offline/online relevance testing, A/B experimentation, and continual model tuning
  • Collaborate with product and applied research teams to translate user needs into data-informed search innovations
  • Produce clean, scalable code and influence system architecture and roadmap across the relevance and platform stack

Basic qualifications

  • Bachelor's/Master's/PhD degree in Statistics, Mathematics, Computer Science, or another quantitative field
  • 7+ years of backend engineering experience with 3+ years in search, information retrieval, or related fields
  • Strong proficiency in Python
  • Hands-on experience with search engines (Opensearch or Elasticsearch)
  • Strong understanding of information retrieval concepts spanning traditional methods (TF-IDF, BM25) and modern neural search techniques (vector embeddings, transformer models)
  • Experience with text processing, NLP, and relevance tuning
  • Experience with relevance evaluation metrics (NDCG, MRR, MAP)
  • Experience with large-scale distributed systems
  • Proficiency in Knowledge Graph construction and optimization is a plus
  • Strong analytical and problem-solving skills
  • Strong communication abilities to explain technical concepts
  • Collaborative mindset for cross-functional teamwork
  • Detail-oriented with strong focus on quality
  • Self-motivated and able to work independently
  • Passion for solving complex search problems

About the company

  • Business Insider named us an "enterprise startup to bet your career on"
  • Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world
  • Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
  • Quartz ranked us the #1 best company for remote workers

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