Explore AI roles · Updated daily

Search curated engineering roles across AI infrastructure, agents, machine learning, and product teams.

Keyboard friendly Save and share roles

About Us Recognized among Pittsburgh's 2024 Top Workplaces and Fastest-Growing Companies , Wolfe has been a leader in...

Fulltime Ai

Fully remote

View details

Basic Qualifications Bachelor’s Degree in Engineering, Computer Science, or other related discipline Proficiency in P...

Parttime Remote Ai Ai Engineer

Fully remote

View details

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the man...

Fulltime Ai Machine Learning Generative Ai

$230k* · Senior Fully remote

View details

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission ...

Fulltime Ai Ai Engineer

Fully remote

View details

Direct message the job poster from BigSpring (evolved into Reps) Mark "Tony" Boyle Mark "Tony" Boyle Certified Execut...

Ai Ai Engineer Generative Ai

$12k* · Senior Fully remote

View details

Generative AI Engineer 📍 Frederick, MD (Onsite) 💰 $100,000 – $115,000 + Benefits 🧠 Enterprise-Grade LLM Systems | Mul...

Fulltime Ai Ai Engineer Robotics

$100k - $115k · Senior Fully remote

View details

At IMO Health, we combine strengths in software development, artificial intelligence, and clinical expertise to creat...

Fulltime Ai Ai Engineer Machine Learning

$170k - $250k · Senior Fully remote

View details

At IMO Health, we combine strengths in software development, artificial intelligence, and clinical expertise to creat...

Fulltime Ai Ai Engineer Machine Learning

$140k - $200k · Senior Fully remote

View details

Build cutting-edge AI systems with real business impact At Riverflex, we don’t just talk about AI—we build it. As an ...

Fulltime Remote Ai Ai Engineer

Fully remote

View details

and Qualifications Drives implementation of AI Platform capabilities within an embedded product team through hands-on...

Fulltime Remote Ai Machine Learning

Fully remote

View details

Sr AI Engineer Location: Remote with occasional travel to New York, NY Compensation: $120,000–$170,000 + bonus A larg...

Fulltime Remote Ai Ai Engineer

Fully remote

View details

Liftoff is a leading AI-powered performance marketing platform for the mobile app economy. Our end-to-end technology ...

Fulltime Remote Machine Learning Data Science

Fully remote

View details

Direct message the job poster from WB Solutions LLC Amaan Ali Amaan Ali Team Lead @ WB Solutions LLC. | Account Manag...

Machine Learning Ai

$12k* · Senior Fully remote

View details

What We DoRillet serves accounting and finance teams. Our customers are the financial brains of their companies. Our ...

Ai Engineer Ai

$12k* · Senior Fully remote

View details

Data ScientistJob Category: ScienceTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: Regu...

Fulltime Ai Ai Engineer Machine Learning

$93k - $196k · Senior Fully remote

View details

Engineering Machine Learning Permanent New York The Personalization team makes deciding what to play next easier and ...

Machine Learning Data Science Ai

$148k - $212k · Senior Fully remote

View details

P-1380As a Senior Applied AI Engineer at Databricks, you will apply machine learning, scheduling and optimization alg...

Ai Ai Engineer Machine Learning

$12k* · Senior Fully remote

View details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an AI Engineer (Ful...

Ai Ai Engineer

$12k* · Senior Fully remote

View details

Amazon Robotics is at the forefront of applying state-of-the-art AI to solve real-world challenges at unprecedented s...

Fulltime Ai Machine Learning Computer Vision

$168k - $227k · Senior Fully remote

View details

Rakuten Viber is one of the most popular and downloaded apps in the world. Working with us provides a unique opportun...

Fulltime Deep Learning Data Science Ai

Fully remote

View details

Selected role

AI Prompt Engineer

Wolfe, LLC Pittsburgh, PA

Senior Full-time

About Us
Recognized among Pittsburgh's 2024
Top Workplaces
and
Fastest-Growing Companies
, Wolfe has been a leader in the Gift Card and FinTech sectors for over 25 years. We power gift card programs for national merchants like
KFC
. Our flagship consumer brand,
PerfectGift.com
, enables customers to create customized gift cards.

We are a fast-paced environment, like kayaking down a white-water river, not canoeing on a lake. Learn more about our company culture, core values, and industry recognition on our career page (https://wolfe-llc.breezy.hr/).

Role Overview

Wolfe is seeking a AI Prompt Engineer to own and continuously improve production customer service voice and chat agents. This role is accountable for delivering accurate, compliant, and brand‑aligned AI conversations that efficiently resolve customer issues and drive measurable business outcomes.

The Prompt Engineer operates with high autonomy and full ownership of assigned agents, spanning prompt design, knowledge integrity, quality assurance, and performance results. Success is measured by outcomes such as Automated Resolution Rate (ARR), CSAT, and overall customer experience quality.

This is an individual contributor role with no direct people management responsibilities, but it carries significant influence over standards, decisions, and direction.

Purpose of Role

As Wolfe scales AI‑driven customer support, consistent success depends on:

High‑quality conversations that feel natural, helpful, and on‑brand
Operational reliability through accurate knowledge, compliant responses, and efficient resolution

This role exists to ensure Wolfe's CSR voice agents deliver both at production scale with real customers and real business impact.

Success Metrics

The CSR Voice AI Prompt Engineer Is Accountable For

≥90% Automated Resolution Rate (ARR) for assigned voice agents
≥90% CSAT, consistently achieving 4‑star+ customer ratings
Ongoing, data‑driven improvement of voice agent performance and experience

Key Responsibilities

Production Voice Agent Ownership
Own one or more CSR voice agents end‑to‑end in production
Review call transcripts and recordings to identify failure modes and performance degradation
Independently diagnose and resolve issues across prompts, knowledge, flows, and handoff logic
Prompt Engineering & Conversation Design
Design, test, and iterate prompts for LLM‑powered voice interactions
Ensure responses are accurate, safe, compliant, and aligned with Wolfe's brand voice
Build robust handling for edge cases, ambiguity, error recovery, and escalation
Knowledge Base & Content Governance
Maintain and curate the knowledge sources supporting voice and chat agents
Ensure product, policy, and process updates are reflected promptly
Enforce freshness and accuracy standards to prevent outdated or incorrect responses
Performance Optimization & Experimentation
Track and optimize KPIs including ARR, CSAT, containment, latency, and fallback rates
Run structured A/B tests on prompts, flows, and content
Make tuning decisions based on data and measured impact
Quality Assurance & Risk Management
Validate AI outputs against approved knowledge sources
Identify and mitigate compliance, safety, and brand‑risk scenarios
Serve as a final quality reviewer for major changes prior to production rollout
Cross‑Functional Collaboration
Partner with Customer Support, Product, and AI Engineering teams
Communicate performance trends, risks, and improvement plans clearly to stakeholders

Required Qualifications
Core Experience

Background as a Customer Service Representative or equivalent domain experience
Demonstrated prompt engineering capability for LLM‑based conversational systems
Experience operating production voice or chat AI systems
Ability to analyze conversation data and performance metrics to drive improvements
Strong understanding of knowledge base design, content governance, and versioning

Operational & Business Skills

Comfort owning business KPIs, not just technical outputs
Ability to balance customer experience, efficiency, and risk
Clear communication with both technical and non‑technical stakeholders

Preferred Experience

Experience with voice AI platforms, IVR modernization, or contact center technologies

Compensation & Benefits
Wolfe is committed to providing a comprehensive benefits package to support your well-being, along with competitive compensation. Our benefits and perks include but not limited to:

Restricted Stock Units (RSUs)
Profit Share
Medical, Prescription, Vision, and Dental insurance for employees and dependents (Wolfe pays 80% of premium)
Short-Term Disability Insurance (Wolfe pays 100% of premium)
Voluntary Long-Term Disability Insurance, Life Insurance, Critical Illness Insurance, Accident Insurance, and Hospital Indemnity coverage
PTO (vacation and sick time)
Corporate Holidays and Floating Holidays
401(k)
Employee recognition program
Charitable Donation to a charity of your choice yearly
Employee Referral Bonus
Tuition Reimbursement
Internal Training and Information sessions
Family Picnic, Holiday Party, and other outings
Internal Culture Club

Wolfe is an Equal Opportunity Employer.

Wolfe does not sponsor employment visas.

Showing 1681–1700 of 3,928 AI roles

1 … 83 84 86 87 197

Find your next AI role

AI Prompt Engineer

AI Engineer Sr - Generative AI (hybrid)

Staff Machine Learning Engineer - Generative AI

Entry Level AI Engineer

Generative AI Engineer

Generative AI Engineer

Staff AI Engineer - Clinical AI

Senior AI Engineer - Clinical AI

[Permanent] AI Engineer

Senior ML Engineer

Sr AI Engineer

Machine Learning Engineer

AI ML Engineer

ML/AI Engineer

Data Scientist

Machine Learning Engineer

Senior Applied AI Engineer - ML for Systems Infrastructure

AI Engineer (Full-Stack AI Systems)

ML Engineer, GO-AI Technology Development Team

Senior Data Scientist