Forward Deployed AI Engineer - ServiceNow (global role)

Responsibilities

• check_circle Design, develop, and implement scalable solutions on the ServiceNow platform across enterprise modules and custom applications.
• check_circle Build intelligent workflows using ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, AI Search, Predictive Intelligence, Virtual Agent, and Flow Designer.
• check_circle Develop AI-powered automation solutions and conversational experiences that improve operational efficiency and business outcomes.
• check_circle Configure workflows, business rules, client scripts, UI policies, script includes, service catalogs, and integrations.
• check_circle Develop and maintain scoped applications using ServiceNow Studio and platform best practices.
• check_circle Design and implement integrations using REST/SOAP APIs, IntegrationHub, MID Server, and external enterprise platforms.
• check_circle Translate business and technical requirements into scalable, secure, and maintainable solutions.
• check_circle Contribute to the development of reusable frameworks, accelerators, and AI-enabled capabilities.
• check_circle Participate in architecture discussions, solution design workshops, and technical governance activities.
• check_circle Ensure adherence to development standards, security guidelines, and ServiceNow best practices.
• check_circle Support platform upgrades, release management activities, deployments, and production stabilization.
• check_circle Perform technical troubleshooting, root cause analysis, testing, and defect resolution.
• check_circle 7+ years of experience in ServiceNow development and platform engineering.
• check_circle Hands-on experience delivering ServiceNow solutions in enterprise or consulting environments.
• check_circle Strong expertise in JavaScript, Glide APIs, Flow Designer, Business Rules, Client Scripts, UI Policies, and Script Includes.
• check_circle Experience with multiple ServiceNow modules such as ITSM, HRSD, CSM, ITOM, Service Catalog, or Custom Applications.
• check_circle Experience implementing ServiceNow AI capabilities including Now Assist, GenAI Skills, AI Agents, Agentic Workflows, AI Search, or Predictive Intelligence.
• check_circle Knowledge of CMDB, CSDM, scoped applications, update sets, and CI/CD practices.
• check_circle Experience with enterprise integrations and workflow automation initiatives.
• check_circle Strong analytical, problem-solving, and troubleshooting skills.
• check_circle Ability to collaborate effectively with technical and business stakeholders in a global environment.
• check_circle Very good English communication skills (minimum B2 level).

Preferred qualifications

• Experience with Agent-to-Agent (A2A) and Model Context Protocol (MCP) integration approaches.
• Understanding of GenAI and Agentic AI architectures and enterprise use cases.
• Exposure to CRM workflows and customer operations processes.
• Knowledge of cloud platforms such as Microsoft Azure and AWS.
• Experience with low-code/no-code automation platforms.
• Experience working in Agile/Scrum delivery environments.
• Knowledge of DevOps and release management practices.
• ServiceNow AI-related project experience.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow CIS Certifications
• CMDB / CSDM Certifications
• ServiceNow AI or GenAI Micro-Certifications
• Location: Poland
• Model: Hybrid

Benefits

• check_circle Hybrid work you can truly shape – friendly model designed for real work‑life balance (max. 2 office days per month, depending on location).
• check_circle Feel good at work – passion‑sharing meetups, team moments and initiatives that bring people together.
• check_circle Grow your skills – courses and certifications (Google Cloud, AWS, ITIL).
• check_circle Level up professionally – conferences, expert communities, knowledge hubs.
• check_circle Private medical care – because feeling safe matters.
• check_circle Benefits platform – discounts for shopping, cinema, sports and more.
• check_circle Stay active your way – co‑funding for Multisport + b‑active program.
• check_circle A little extra on special days – gift packages for Easter, Christmas and Children’s Day.
• check_circle We appreciate experience – additional days off and Atos Jubilee gifts.
• check_circle Give back together – charity and eco‑friendly initiatives.

About the company