Senior AI Engineer

Your mission Design and build LLM-powered AI agents that automate support workflows across Zendesk, Intercom, and internal systems. Develop agents that understand requests, plan next steps, retrieve relevant context, take action, and escalate to human agents when needed. Own prompt engineering, tool-use design, and evaluation frameworks to ensure reliable, production-quality agent behavior. Build and maintain the MLOps infrastructure behind it (model serving, CI/CD, monitoring, safe rollouts). …