Sr AI Engineer I - Global Commercial Services
Role overview
As a Senior Software Engineer – Agentic AI, you will be a hands-on engineer within Amex Technology, building and evolving production-grade agentic AI systems that power intelligent customer and enterprise experiences. Working closely with senior engineers, architects, Product, UX, Data Science, and Engineering teams, you will design, implement, and operate scalable, reliable, and secure AI solutions. This role combines strong software engineering fundamentals with experience building AI-powered applications.
Basic qualifications
- 6+ years of experience building large-scale backend or distributed software systems.
- Experience developing AI-powered applications using LLMs, agentic workflows, RAG, or modern ML platforms.
- Experience building production services using TypeScript, Go, Python or similar languages.
- Strong software engineering fundamentals across backend development, APIs, cloud infrastructure, and distributed systems.
- Familiarity with cloud platforms, containers, and Kubernetes.
- Experience with asynchronous processing, workflow engines, queues, or streaming systems.
- Strong problem-solving skills and the ability to work through ambiguous technical challenges.
- Excellent collaboration and communication skills, with the ability to work effectively across engineering and product teams.
- Passion for learning new technologies and contributing to engineering best practices.
Preferred qualifications
- Experience building AI applications in financial services or other regulated industries.
- Experience deploying production LLM or RAG-based systems.
- Familiarity with evaluation frameworks, observability, and AI safety practices.
- Contributions to open-source software or AI-related projects.
- Experience with fine-tuning, model optimization, or inference pipelines is a plus.
About the company
Global Commercial Services (GCS) serves millions of business customers around the world, from mom-and-pop shops to Fortune 500 companies. We back businesses so they can do more business, with a mission to be the undisputed leader in financial and membership services - responsibly driving double-digit revenue growth. We do that by offering a diverse range of payment and cashflow tools, from a wide range of traditional card products, to working capital and supply chain financing, to new digital solutions that make it easy for our customers to manage a full range of their financial and payment needs.
Tags & Focus Areas
About American Express
American Express Travel Related Services Company, Inc. seeks Senior Associates, Product Design to create user experiences for customers’ digital product journeys. Gather and understand business and user needs, create information architecture diagrams and user flows, and build detailed wireframes, high and low fidelity prototypes, and new concepts. Create detailed information architecture diagrams, user flows, and prototypes. Enhance digital user experiences by partnering with product owners, ...
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