Machine learning Engineer - Agentic Retrieval
Actively Hiring
Full-time $151k - $332k Posted 6 days ago
Role overview
Zoom is looking for a Machine Learning Engineer to join our Agentic Retrieval team. You will design and build the core retrieval and reasoning systems that power Zoom’s AI Companion — enabling AI agents to search, reason over, and act on enterprise knowledge to deliver high- quality, trustworthy, and actionable answers at scale.
Responsibilities
- check_circle Designing and implementing scalable retrieval systems including vector search, hybrid search (keyword + embedding + reranking), and structured query planning.
- check_circle Designing and optimize Retrieval-Augmented Generation (RAG) pipelines for multi-step, tool-using AI agents.
- check_circle Developing ranking, relevance modeling, and evaluation frameworks to improve search quality and answer grounding.
- check_circle Building indexing pipelines that transform heterogeneous enterprise data into unified, retrieval-ready representation.
- check_circle Building entity extraction and NLP pipelines that support agentic reasoning over enterprise content.
- check_circle Partnering with product, infrastructure, and applied research teams to ship production- grade AI capabilities.
Basic qualifications
- Master’s degree or higher in Computer Science, Artificial Intelligence, Machine Learning, Distributed Systems, or a related field.
- 5+ years of experience in machine learning, search infrastructure, information retrieval, or distributed systems
- Strong hands-on experience building and operating large-scale search or data platforms in production environments.
- Have experience building or integrating RAG systems and LLM-based applications in production.
- Possess proficiency in one or more of: Python, Go, Java, C#, or C++.
- Solid understanding of information retrieval fundamentals (inverted index, ranking, embeddings, hybrid retrieval).
- Strong system design skills with the ability to reason about scale, reliability, latency, and cost trade-off
Benefits
- check_circle As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About the company
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Tags & Focus Areas
Fulltime Remote Ai Ai Engineer Machine Learning Nlp
About Zoom Communications
We're seeking an experienced Machine Learning Engineer specializing in LLMs and autonomous agents and agentic AI to join our AI team. You'll be instrumental in developing and deploying intelligent agent systems that can understand context, make decisions, and execute complex tasks across our platform.
Ready to Join the Team?
Apply once with DevFound — we route your profile to Zoom Communications and keep you posted on matching AI roles.