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About Us:Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Noti...

Customer Success Executive Openai

$829k* · Senior Fully remote

About Us:Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Noti...

Customer Success Sales Non Tech Openai

$829k* · Senior Fully remote

About Us:We're on a mission to make it possible for every person, team, and company to be able to tailor their softwa...

Japan Lead Customer Support Openai

Fully remote

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile...

Growth

Fully remote

Backend - Technical Lead About Us: Paytm is India’s largest digital payments and financial services platform, leading...

Backend Lead Tech Lead Aws

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Position: Principal Engineer–Data DevOps Job Location: Noida Job Overview: We are seeking an experienced Principal En...

Executive Engineer Devops Aws

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Lead Tech Lead Aws Java

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Compliance Non Tech Legal

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Analyst Python R

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Product Manager Non Tech Ai Senior

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Location- Noida / Bangalore / Mumbai About Us:  Paytm is India's leading mobile payments and financial services ...

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About Us –Paytm is India's payment Super App offering consumers and merchants most comprehensive payment services. Pi...

Sales Non Tech

$102k - $157k* · Senior Fully remote

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across p...

Fully remote

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Fully remote

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Selected role

Head of Customer Success, APAC

Notion Japan Tokyo Japan

$829k Senior Full-time

About Us:

Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.

In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.

About The Role

We're looking for a customer-focused, results-oriented leader to oversee Customer Success across APAC at Notion. You'll report to the Global Head of Customer Success and lead experienced teams that help customers get the most out of Notion through effective adoption and expansion. You'll also champion Notion's vision to build the connected workspace.

What You'll Achieve:

Strategic Alignment: Develop and implement strategies to align the APAC Customer Success organization with broader company goals, especially around adoption, retention, and expansion
Team Leadership: Lead and develop a team of 25+ CSMs across Scaled and Dedicated motions in the APAC region
Cross-Functional Collaboration: Partner with Sales, Solutions Engineering, and Professional Services to ensure seamless customer onboarding and high-value delivery while continuously improving the customer journey for long-term success
Customer Engagement and Advocacy: Drive executive relationships with key customers. Gather customer feedback to inform product improvements and advocate for APAC customers within the company
Drive Operational Excellence: Build and refine a consistent KPI/OKR system to enable data-driven decisions. Monitor customer health metrics to identify risks and opportunities for proactive intervention.
Business Impact: Drive best in class retention and expansion across a multi-million dollar book of business
Process Optimization: Use customer success management platforms and tools to streamline processes and improve team efficiency

Skills You’ll Need to Bring:

You have 8+ years of experience leading Customer Success or GTM functions within a fast-growing SaaS environment, with a focus on post-sales motions
You have experience managing diverse customer segments—from Commercial to Enterprise—and collaborating cross-functionally across many internal stakeholders
You are a powerhouse leader who attracts, inspires, develops, and retains top talent
You are customer-centric at your core and champion for customers; passionate about understanding their organizations, business priorities, and sources of value
You are data-driven and can set the right performance indicators for your organization
You bring operational rigor and systems thinking across the customer lifecycle
You have a growth mindset and view setbacks as learning opportunities
You're highly adaptable and thrive in a rapidly changing business environment
You're ready to drive adoption and usage to maximize net dollar retention across APAC
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy .

#LI-Onsite

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AI Jobs in Asia

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